Contact Policies: Your primary contact for A Path Forward, LLC is Alicia Phillips EdS. Alicia is an advocate and licensed special education teacher. To provide dedicated assistance and maintain availability to all clients, these policies guide appropriate means of communications with her.
Alicia is available from 9:30 a.m. to 4:00 p.m. E.S.T., Monday through Friday, prioritizing calls, meetings and appointments booked in advance. Your package may not include phone calls or follow-ups.
Alicia communicates by email or scheduled phone calls.
Please do not leave messages on multiple channels or text or use social media to communicate.
Call Cancelations: Please provide 24 hour notice if you need to cancel or reschedule a call. Your call may be canceled if less than 24 hours.
Time off Policy: Company is closed on weekends, federal holidays and state holidays. Company follows Hall County School Calendar.
Rush Services: In the event of a rushed service, we reserve the discretion to impose additional charges Alicia holds the right to decline rushed service if her appointment schedule is full. We operate on a schedule and advanced notice to give you the most efficient and appropriate service.
Billing: Typically, our payments are payable upfront, in full, in advance from the start of services. Invoices will be issued and need to be paid within the terms of the invoice before services will begin.
Billing Disputes: In the event of a disagreement between us regarding your services, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a refund of service with advance notice.
One-on One Communications: The session of service must be scheduled using Alicia’s scheduling calendar, and there is no guarantee her availability will match yours.
If a session/service is not used within the time frame allotted in the package you have selected, it is forfeited.
If you do not attend at the scheduled time, your session is forfeited.
If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.
Confidentiality: Your communications with Alicia Phillips EdS. are best kept confidential. For example, when discussing strategies or responses, it is best not to forward or share these with your educational institution. That is, we don’t want to share the strategy. Furthermore, the strategies that we provide to you are unique and proprietary to your personal needs; this information shall not be shared with friends or other families. Your unique strategy may not apply to that family’s situation, and it is work product which must be paid for. Furthermore, any information shared with A Path Forward, LLC will be kept confidential for your privacy.
Meeting Arrangements: Attendance at meetings is not a standalone service. Alicia Phillips EdS. may be available to attend school meetings with current clients of Finding your IEP resolution which allows this add on service, at your request and with additional cost. Meetings are priced (invoiced) separately, and are payable in advance, upfront. Meetings which exceed three hours, will incur additional charges, billed in 15 minutes increments, and invoiced after the meeting. Often, meetings are “continued” to another session; each session constitutes one meeting for purposes of Alicia Phillips EdS. schedule, and each session will be treated as a meeting for billing purposes.
